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  2. Frequently Asked Questions

Frequently Asked Questions

  • Can I stay with pets?

    Please refrain from staying with pets on October 1, 2018.
    Thank you for your understanding.
  • Is there a non-smoking room?

    Smoking is prohibited in this facility including the guest room now.
    Since there is a smoking place outdoors, please use the smoking area wContinue reading
  • Can you see the fireworks in Suwa Lake from your room?

    The hotel is also built on the hill in the town and also offers rooms on the side of Suwa Lake, but the place of launch just enters the mounContinue reading
  • Is there a private bath?

    Gingetsu, open baths for men and women are used as private baths from 8:00 to 11:00. (2,000 yen / 45 minutes) Advance reservation is also acContinue reading
  • What time is the bathing time?

    For bathing time for male and female inner baths, you can enter from 9:30 am tomorrow morning from check in time (from 3 pm).
    As for the outContinue reading
  • Please tell me about the amenities of the guest room.

    Rooms Standard Equipments · Equipment includes air conditioning, heating / air conditioning, TV · valuables storage safe · fridge · glass foContinue reading
  • Please tell me about free rental equipment.

    Free of charge cards, Hanafuda, UNO, game board etc are rented.We also have rental trouser presses and irons.However, since there are limiteContinue reading
  • Is there a refrigerator in the room?

    We are arranging a refrigerator in every room.The inside of the refrigerator is empty.
  • Is the hot spring blowing?

    We have an inner bath (men and women each) outdoor bath (one each for men and women), but we are using the open-air bath for each outdoor baContinue reading
  • What is the spring quality of hot springs

    Because spring quality is weakly alkaline (calcium · potassium sulfate · chloride fountain), even people with weak skin can enter ordinarilyContinue reading
  • I am pregnant but is it safe to take a bath in a hot spring?

    Bathing of hot springs is possible even during pregnancy.However, it is said that bathing in hot springs should be avoided in general in preContinue reading
  • What is the check - in / check - out time?

    Basically check in is at 15:00 on the day and check out is at 10:00 the next morning.We will keep your car and luggage even before the checkContinue reading
  • Can I extend the checkout time?

    Extension may not be accepted depending on the reservation situation of the day.For those who will be extended basically we will charge 1,50Continue reading
  • Is there a parking lot?

    We have secured a parking lot (free) for 15 passenger cars.The parking lot in front of Gingetsu is divided into a second parking lot, so pleContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.

0266-27-5011

8:00 to 20:00