- Frequently Asked Questions
Can I stay with pets?Please refrain from staying with pets on October 1, 2018.
Thank you for your understanding.
Is there a non-smoking room?Smoking is prohibited in this facility including the guest room now.
Since there is a smoking place outdoors, please use the smoking area w…Continue reading
Can you see the fireworks in Suwa Lake from your room?The hotel is also built on the hill in the town and also offers rooms on the side of Suwa Lake, but the place of launch just enters the moun…Continue reading
Is there a private bath?Gingetsu, open baths for men and women are used as private baths from 8:00 to 11:00. (2,000 yen / 45 minutes) Advance reservation is also ac…Continue reading
What time is the bathing time?For bathing time for male and female inner baths, you can enter from 9:30 am tomorrow morning from check in time (from 3 pm).
As for the out…Continue reading
Please tell me about the amenities of the guest room.Rooms Standard Equipments · Equipment includes air conditioning, heating / air conditioning, TV · valuables storage safe · fridge · glass fo…Continue reading
Please tell me about free rental equipment.Free of charge cards, Hanafuda, UNO, game board etc are rented.We also have rental trouser presses and irons.However, since there are limite…Continue reading
Is there a refrigerator in the room?We are arranging a refrigerator in every room.The inside of the refrigerator is empty.
Is the hot spring blowing?We have an inner bath (men and women each) outdoor bath (one each for men and women), but we are using the open-air bath for each outdoor ba…Continue reading
What is the spring quality of hot springsBecause spring quality is weakly alkaline (calcium · potassium sulfate · chloride fountain), even people with weak skin can enter ordinarily…Continue reading
I am pregnant but is it safe to take a bath in a hot spring?Bathing of hot springs is possible even during pregnancy.However, it is said that bathing in hot springs should be avoided in general in pre…Continue reading
What is the check - in / check - out time?Basically check in is at 15:00 on the day and check out is at 10:00 the next morning.We will keep your car and luggage even before the check…Continue reading
Can I extend the checkout time?Extension may not be accepted depending on the reservation situation of the day.For those who will be extended basically we will charge 1,50…Continue reading
Is there a parking lot?We have secured a parking lot (free) for 15 passenger cars.The parking lot in front of Gingetsu is divided into a second parking lot, so ple…Continue reading
Please feel free to contact us if you have any questions.